Terms of Service
Last updated: October 23, 2026. These terms govern your use of The Virtual Front Offices platform and services.
1. Service Overview
The Virtual Front Offices provides a done-for-you package including a smart website with live chat, a 24/7 AI voice receptionist, lead follow-up via SMS, and direct calendar booking. Setup is a one-time fee; ongoing service is billed monthly.
2. Setup & Go-Live
Initial setup typically takes 7 to 14 business days. We configure your AI prompts, calendar sync, website, and messaging. You approve the configuration before your Virtual Front Office goes live.
3. Fees & Billing
The one-time setup fee is $1,000 and covers configuration and go-live. The monthly service fee is $597 and is billed in advance. Monthly fees continue until you cancel in accordance with these terms.
4. Acceptable Use
You agree to provide accurate business information, to obtain any required consents for recording calls, and to comply with applicable laws and regulations. You may not use the service for unlawful, abusive, or deceptive purposes.
5. Account Responsibilities
You are responsible for keeping account credentials secure, for the content of your AI prompts and business information, and for the accuracy of calendar availability you make accessible to the system.
6. Cancellation & Refunds
You may cancel monthly service with notice. The one-time setup fee is non-refundable once configuration work has begun. Pre-paid monthly fees for periods after cancellation are refunded pro rata.
7. Limitation of Liability
Our services are provided on an 'as-is' basis. To the extent permitted by law, we are not liable for indirect or consequential damages, including lost revenue from missed calls. Our total liability is limited to the fees paid in the prior three months.
8. Changes to These Terms
We may update these terms as our services evolve. Material changes will be communicated to active clients in advance. The effective date below reflects the most recent revision.
SMS Messaging Terms & Conditions
The Virtual Front Offices may send SMS text messages, including appointment reminders, lead follow-ups, service updates, and promotional offers. Consent to receive SMS messages is optional and is not a condition of any purchase.
1. SMS Opt-Out Instructions
You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will no longer receive messages from this SMS program unless you opt in again. Reply HELP for assistance.
2. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. Message frequency varies, typically 1–4 messages per month.
3. Carrier Liability Disclaimer
Mobile carriers are not liable for delayed or undelivered messages.
4. Age Requirement
You must be at least 18 years old to enroll in The Virtual Front Offices SMS messaging program.
For questions about SMS messaging, email info@thevirtualfrontoffices.com or call 301-900-5776. See our Privacy Policy for details.
Questions about these terms? Reach out via our Contact page.